Essential Functions

• Processes Farmers Repairs and Reimbursements and prepares a list of invoices to submit to Accounts Payable prior to reimbursing stores. Reconciles replacements charged to the Glass Agency.
• Verifies customer and product qualifications under current service plan. Verifies service center as an authorized representative for the company; issues repair authorization or deny repair request under service plan.
• Processes claims for payment, including preparing and cutting checks; sends claim rejections to service centers as appropriate.
• Review claims for completeness; works within the Farmers Product Quality Assurance (PQA) System. Make cold calls to Service Plan centers.
• Produces Claims Analysis Quarterly and Yearly, Works with Service Center on questions, issues, and payment research.
• Operates a personal computer and other office equipment as necessary to complete essential functions, to include Microsoft Office 365, Excel, Word, Outlook, Database, and other system software.
• Maintains accurate administrative records to ensure timely processing and compliance with company policies.
• Supports overall customer satisfaction by ensuring the quality and accuracy of repair and reimbursement processes.

Qualifications

• Strong administrative and organizational skills with Microsoft 365
• Experience in processing claims, reimbursements, or service plans preferred.
• Proficiency in computerized recordkeeping and payment systems.
• Excellent attention to detail and accuracy.
• Strong communication and customer service abilities.

Minimum Qualification

Associate’s degree in business administration or related area; with (2) years of experience in customer service, computer data entry, or service-related environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skill, and abilities for this job.

Employee Benefits:

• Employee Stock Ownership Plan (ESOP) - You’re not just an employee, you’re an owner!
• 401K Plan with Employer Matching Funds
• Group Medical, Dental and Life Insurance
• Paid Vacation
• Paid Sick Leave
• Additional Voluntary Insurance Programs Available
• Paid Holidays, including the Employee's Birthday!
• Employee Purchase Discounts
• Ongoing Training Programs
• Note: Benefit offerings for positions other than Full-Time may vary