Title: Junior Human Resources Assistant

Location: Dublin, GA

We are looking for passionate, motivated individuals who thrive in a fast-paced, collaborative environment.

At GovStrive, we are committed and passionate about helping our federal government clients improve their HR organizations’ operational effectiveness and customer service, while ensuring compliance with federal regulations. We help them transform their processes, data and systems to make better decisions for their organization and function more efficiently and cost effectively – all while supporting agency missions.

This is an opportunity to work for a fast-growing company, headquartered in Dublin, GA, that cares about our people and invests in the professional development of our employees. Join a growing team of dedicated professionals that will challenge you to do the best work of your life.

This position is located onsite in our Dublin, GA Shared Services Center, which provides operational and call center support to different HR teams across multiple Federal agencies.

Responsibilities:

The duties listed below are major responsibilities and essential functions for the position; other duties may be assigned as needed by management

As a member of the GovStrive Managed Services Team, the Junior HR Assistant will

• Completes client-specific transactions and tasks in alignment with Service Level Agreements (SLAs) and timelines as defined in Standard Operating Procedures.
• Ensures all task-related data is accurate, current, and properly documented to support milestone tracking, reporting, and timely invoicing. Updates all trackers and software systems consistently and precisely.
• Maintains all required supporting documentation related to assigned task orders.
• Responds to email and voicemail messages within established timeframes and documents resolutions appropriately.
• Collects, organizes, and analyzes data to ensure accuracy, consistency, and reliability.
• Utilizes technology tools to capture and evaluate relevant data for insights and solution development.
• Protects all personally identifiable information (PII) in compliance with applicable government and company policies and regulations.
• Safeguards government property, equipment, and materials provided for contractor use, ensuring all are properly secured at the close of each work period.
• Actively participates in individual and group coaching sessions, applies constructive feedback, and follows development plans to enhance skills and support operational growth.
• Contributes to evaluating operational workflows and systems by identifying inefficiencies and assisting with recommendations to improve quality and process effectiveness.
• Assists with identifying operational issues by gathering data, supporting root cause analysis, and collaborating with team members to develop and implement solutions.
• Keeps the Supervisor and/or Lead informed of work or client-related concerns, providing updates and potential recommendations for resolution.
• Provides support in coaching or training new processors as requested by the Supervisor.

Required Education & Experience:

High School Diploma or GED with at least one year of work experience. Must be computer literate and proficient using Microsoft Office and other web-based products. Must have the ability to create, edit, cut, copy, paste, send and save documents and be able to multi-task between many systems at one time.

Preferred Education & Experience:

Undergraduate degree with 2 or more years customer service OR office administration experience.

Existing, valid federal NACI security clearance or equivalent; or ability to obtain valid federal NACI security clearance. Must receive favorable adjudication fingerprint pending valid NACI Security Clearance during the first three weeks.

GovStrive offers a culture that supports work-life balance and invests in our employees’ development and personal growth. GovStrive offers a comprehensive benefit package, including PTO, healthcare, matching 401K, flexible hours, and a collaborative work environment.

EEO Statement

GovStrive is an equal opportunity contracting organization. All aspects of contract engagement including selection, renewal, reassignment, or termination - are based on merit, competence, performance, and business needs. GovStrive does not discriminate in contracting opportunities on the basis of age, disability, ethnicity, gender, gender identity and expression, religion, sexual orientation, or protected veteran status.