Our company culture is built upon YKK’s philosophy called the CYCLE OF GOODNESS™. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Position Summary

The purpose of this position is to assist with protecting the companies’ position in accounts receivable. The credit specialist will focus on the collection and maintenance of customer accounts. The position will support the credit team with upholding quality customer service, professionalism and fostering a positive company image.

Essential Functions and Key Responsibilities

• Performs collection efforts by telephone and email contact. Documents collection efforts by maintaining consistent notes on customer accounts.
• Learn to understand legal documentation for credit and collection activities.
• Utilize tickler system to follow up with customer payment commitments.
• Assist with the preparation of lien waivers
• Interact with internal and external stakeholders regarding credit holds.
• Interact with branch personnel to resolve disputes.
• Proactive in client negotiations to reach the most favorable outcomes for both clients and YKK
• Interact with internal and external stakeholders regarding credit holds.
• Maintain professionalism with all contact with clients and coworkers, including content and tone of communication.
• Maintain discretion regarding discussing company business outside of work or sharing information about a client to an outside party or an unauthorized individual.
• Promotes goodwill by being friendly, fair, and firm in representing YKK’s interest in collection activity.

Qualifications and Skill Requirements

• A minimum requirement is a high school diploma or general education degree (GED) plus 1 - 2 years of credit and collection experience preferably in the construction industry; or equivalent combination of education and experience. Preferred associate’s or bachelor’s degree in business administration, accounting, or finance. Proficient in the use of Microsoft Office products such as Excel and Word.
• Be vigilant about safety
• Quality - conscious, oriented to excellence

YKK AP America Inc. is an Equal Opportunity Employer committed to a culturally diverse workforce. We take affirmative action to ensure equal opportunity for all qualified applicants to receive consideration for employment without regard to race, religion, color, age, sex (including pregnancy), national origin, sexual orientation, gender identity, disability status or protected veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window).

YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window).

YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window).

YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP's Accommodations team at accommodationrequest@ykkap.com. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

Employment with YKK AP America Inc. is conditioned upon successfully completing a negative drug test for the presence of illegal drugs.